Policies

Your trust and experience are our top priorities. Please review our policies below to understand how we operate.

Cancellation & Refund Policy

Free Cancellation: Full refund if cancelled at least 7 days before the tour start date.
Partial Refund: 50% refund if cancelled 3–6 days before the tour.
No Refund: Cancellations within 48 hours or no-shows are not eligible for a refund.
Force Majeure: Full refund or future credit is offered if the tour is cancelled due to natural disasters, political unrest, or similar unavoidable circumstances.
Operator-initiated cancellations are fully refunded.

All prices are listed in USD unless otherwise noted.
We accept all major credit cards, PayPal, and secure online transactions.
Full payment is required at the time of booking to confirm your tour.
All payments are processed using industry-standard SSL encryption for maximum security.

We collect only the personal data necessary to provide our services (e.g., name, email, travel preferences).
Your data is used solely for booking management, communication, and service improvements.
We do not sell or rent your personal information to third parties.
You have the right to request the deletion of your personal data at any time.

Users agree to provide accurate and complete information when making bookings.
We reserve the right to cancel tours due to safety, operational, or legal concerns.
All disputes will be governed in accordance with the laws of the State of California.
Use of our platform constitutes acceptance of these terms and policies.

Have questions about our policies? Reach out to us anytime at customerservice@sriwe.com.